Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition you received it.
For hygiene and safety reasons, we cannot accept returns of opened or used skincare products.

You’ll also need the receipt or proof of purchase.

To start a return, 'contact us' through our website at shopsalt.co.uk 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.

For any return-related questions, contact us through our website.

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Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible (ideally within 24 hours) if an item is damaged, defective, or incorrect, so we can evaluate the issue and make it right.

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Exceptions / Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

• Opened or used skincare items
• Items purchased on sale
• Gift cards

If you're unsure whether your item qualifies, feel free to reach out.

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Exchanges

The fastest way to get the product you want is to return the item (if eligible). Once your return is accepted, place a new order for the desired product.

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Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.

Please remember it may take time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since your refund was approved, contact us through our website.